100% live arrival guarantee

The shrimps that we sell in the webshop are also shipped. If the order amount is less than € 125 (for the Netherlands), shipping costs € 10.95. Shrimps are shipped free of charge for orders over € 125. If the order amount is less than € 150 (for Belgium and Germany), shipping costs € 12.95. Shrimps are shipped free of charge for orders over € 150.

Shipping of animals is done in a safe and discreet manner. Before the shipment arrives, we will make an appointment with you regarding the day of arrival. The animals are shipped as needed in a styrofoam box with a heat or cold pack when needed.

Despite the fact that in some cases the boxes are provided with a cold or heat pack, there are limits to the outside temperature and the shipment of shrimp. The minimum temperature is -5 degrees during the day. The maximum is 28 degrees. On the day of arrival, the temperature at the place of arrival must be within these limits.

Because of this way of shipment, we offer a 100% live arrival guarantee. This only applies if the package is received on the agreed day.

What to do if something goes wrong?

If the animals have died for any reason, it is important that you record this and report it to us. You should take pictures of the closed transport bag in which the animals are clearly visible. You can send it by mail to: [email protected]

We will then reimburse these animals for you.

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